Refund timelines depend on why the refund is being issued. Refunds generally fall into one of three scenarios.
1. Payment completed but booking failed
Can happen if seats become unavailable, the airline does not confirm, or a technical issue occurs after payment. FlightsMojo initiates the refund immediately — usually within a few hours — and sends a refund receipt with the RRN / reference number.
Timelines by payment method: UPI usually within a few hours to 24 hours; credit/debit cards typically 3–5 working days; net banking 3–5 working days; wallets depend on the provider. In this case the refund is already processed by FlightsMojo — remaining time depends only on your bank.
2. Customer-initiated cancellation
FlightsMojo submits the cancellation request to the airline or supplier; the airline reviews and confirms the refundable amount; once FlightsMojo receives the refund from the airline, we process it back to you.
Why can't FlightsMojo refund before receiving the airline amount? Until the airline confirms the cancellation and closes the ticket, the booking remains open in the airline system and may still be eligible for rescheduling or other actions. Refunding early can lead to conflicting outcomes, so refunds are processed only after the amount is received from the airline.
Timeline: airline processing varies by airline and fare type; after FlightsMojo receives the refund it is processed within 72 hours; bank timelines then apply. Refund amount depends on airline fare rules, and FlightsMojo service fees are non-refundable.
3. Airline-initiated cancellation or schedule change
The airline first processes the refund to the supplier or FlightsMojo — usually 4–5 days, sometimes 20–25 days depending on the airline. Once received, FlightsMojo processes it to you immediately; bank timelines apply after that. Delays in this case are caused by airline processing timelines.
During peak travel or disruption periods
During winter peak travel, bad weather, airline disruptions, or unforeseen operational issues, airlines may take longer than usual, and higher volumes can create processing backlogs. Refunds are not lost — they are processed as soon as funds are received from airlines.
How will I know my refund is processed?
Refunds are sent to the original payment method, and a refund confirmation or receipt (with RRN/reference number) is shared once processed. Banks may take additional time to reflect the amount.
If your refund timeline has passed or you need an update for a specific booking, raise a support request with your Booking ID.