Help Center Articles
Browse published articles from our support library. Find answers to common questions and learn more about our services.
Baggage information — what you can carry
Check-in and cabin baggage rules, what is allowed, and standard domestic India allowances.
TripShield — what's covered and how to claim
What the TripShield protection plan covers, what it excludes, and how to raise a claim.
FlightsMojo service fees and charges explained
What service fees cover, the amounts, and when they apply.
Payment deducted but ticket not issued — what happens next?
What "In Progress" means, how long it takes, and when your money is refunded.
How do refunds work and how long do they take?
The three refund scenarios and their timelines.
How do I find my Booking ID?
Where to find your FlightsMojo Booking ID and how it differs from the airline PNR.
Web check-in not available — what should I do?
Why online check-in is sometimes unavailable and what to do about it.
What is a Group Fare booking? Important information
How Group Fares work, their rules, and what to expect.
Ticket confirmed but not received — what should I do?
What to check when your confirmed ticket has not arrived by email.
Can I change or cancel my flight?
Change and cancellation rules, and what happens when the airline changes your flight.
Airline changed or cancelled my flight — what are my options?
Your options when the airline reschedules or cancels, and how refunds work in that case.
No-show policy — what happens if I miss my flight?
Airline no-show rules, refund eligibility, and what to do if you know in advance.