FlightsMojo charges a standard service fee for assisting with flight bookings, changes, cancellations, and refunds. These fees are separate from airline charges.
What do service fees cover?
- Booking processing and system costs
- Payment gateway and transaction charges
- Coordination with airlines and suppliers
- Handling change, cancellation, and refund requests
- Customer support and operational handling
Please note: service fees are non-refundable, and apply independently of airline refund decisions.
Service fee amounts
- Domestic flight bookings (within India): ₹500 per passenger per sector
- International flight bookings: ₹1000 per passenger per sector
These fees apply in addition to any airline-imposed charges.
Why is a service fee charged even if the airline cancels the flight?
When an airline cancels a flight, FlightsMojo still incurs operational costs to manage the cancellation and refund process: payment gateway charges paid at the time of booking (non-reversible), system and technology costs, manual coordination with airlines or suppliers, refund initiation and tracking, and customer communication. While the airline may refund the fare, these operational costs are already incurred.
When are service fees charged?
- Flight cancellation requests
- Flight change or rescheduling requests
- Refund processing
- Airline-initiated cancellations where FlightsMojo assistance is required
Fees are charged per passenger, per sector.
Amendments and rescheduling
If your fare allows changes: airline change charges apply, fare difference (if any) may apply, and FlightsMojo charges a rescheduling handling fee of ₹500 per passenger per sector in addition to airline charges. Some fares may not allow changes or rescheduling.
No-show and post-departure cases
- After flight departure or in case of a no-show, cancellation requests are generally not permitted
- Any refund, if approved by the airline, depends entirely on airline policy
- FlightsMojo will refund only the amount received from the airline, after deducting applicable service fees
How do I request a change or cancellation?
Raise a request through the FlightsMojo Help Centre with your Booking ID, passenger name, and travel date ready. Requests made through any other channel may not be processed.